Returns & Refunds Policy

Thank you for shopping with The Point, online and in store. We want you to feel confident when purchasing with us, so we’ve outlined our returns and refunds process clearly below.

This policy is offered in addition to your statutory rights under UK consumer law, which are not affected or limited by this policy.

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Our Details

In Store:
The Point
75 Newton Road
Mumbles
Swansea
SA3 4BN

Online Store:
www.thepointlife.co.uk

Contact Email:
hello@thepointlife.co.uk

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Online Returns

Change of Mind Returns

• Online purchases may be returned within 30 days of purchase.

• Items must be unworn, unused, and in original condition, with all original tags and packaging.

• Items that do not meet these conditions may be refused.

Refunds

• Refunds will be issued to the original payment method.

• Refunds are processed within 14 days of receiving the returned item.

Return Costs

• Customers are responsible for return postage costs unless the item is faulty or incorrect.

Faulty or Incorrect Items

• If an item is faulty or incorrect, please contact us at hello@thepointlife.co.uk as soon as possible.

• We will arrange a return and offer a refund, replacement, or repair, in line with your legal rights.
  

In Store Returns (The Point, Mumbles)

 

Full-Priced Items

• Full-priced items may be returned for a refund within 14 days of purchase.

• Items must be unworn, unused, and in original condition, with proof of purchase.

Sale Items

• Sale items are non-refundable, unless faulty.

• Sale items may be returned for an exchange or store credit within 30 days of purchase, provided they are in original condition.

Exchanges & Store Credit

• Both full-priced and sale items may be returned for an exchange or store credit within 30 days of purchase.

• Store credit has no cash value and cannot be exchanged for cash.

• Items returned with gift receipts are eligible for exchange or credit only within 30 days of purchase.

Faulty Items

• Faulty items purchased in store may be returned in line with your statutory consumer rights, regardless of the time limits stated above.

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Conditions of Return

• Proof of purchase is required for all returns.

• Items must be returned in their original condition.

• We reserve the right to refuse returns that do not meet the above conditions, except where consumer law applies.

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Your Statutory Rights

Under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• If goods are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund.

• For online purchases, you have a legal right to cancel your order within 14 days of receiving your items, even if you change your mind.

These rights apply regardless of our returns policy and always take priority.